Personalized products & refunds

This policy applies to personalized products and purchased digital photo and video files from Magic Glow Studio, operated by GroupASU LLC.

Cancellation before production begins: you may cancel the affected item for a full refund. Production begins when printing, personalization, or digital file generation starts.

After production begins: personalized products are final sale for changes of mind. Please check and approve all names, photos, backgrounds, designs, and sizes. If the product matches your approved selections, customer-approved errors do not qualify for a free replacement or refund.

Our errors or defective products: if we make an error, supply the wrong item, or deliver a defective product, we will correct or replace the affected item at no cost. If we cannot resolve the problem, we will refund the affected item.

Digital photos and videos: if a purchased file is unusable or cannot be delivered, we will correct, regenerate, or resend it. If we cannot provide a usable file, we will refund the affected purchase. Duplicate charges will be refunded.

Please inspect physical products at pickup and report other problems within seven days of receipt or digital delivery. Give the attendant your order number, or contact the support details on your order receipt. This reporting request does not limit rights provided by law.

For a package with multiple components, any partial refund will reflect the affected component’s share of the package price actually paid, taking the package discount into account. The calculation will be explained before the refund is processed; usable components already delivered are not automatically refunded.

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.